#Kensington trackballworks 1.3.1 update
#Kensington trackballworks 1.3.1 pro
#Kensington trackballworks 1.3.1 Pc
#Kensington trackballworks 1.3.1 mac

Frankly, troubleshooting is not something we can afford. And that IT work (which I admit I stink at) eats into my billable time. Now if I were employed in an agency, and we were simply an employee, I might only be annoyed by this, but as a business owner this problem requires me to look for alternates, options, and work-arounds. Then when they tried to reinstall 2018 (the previous Acrobat), it crashed as well. However, after I upgraded to 2019 Acrobat is when I ran into trouble. Sure opening the suite could be a little slow, but everything worked. The thing is, after I upgraded to Mojave OS everything still worked fine. Let me say that I'm gratified to get some sort of answer back, this is not always the case.

#Kensington trackballworks 1.3.1 Pc

If a PC person, then it's of no value at all.

#Kensington trackballworks 1.3.1 mac

If you're a Mac user I hope you'll find this as good news.

#Kensington trackballworks 1.3.1 update

We Discussed this issue with Apple, and they have acknowledged that issue is at their end and they have a fix ready for this.įix will be available as part of their upcoming update (10.14.2). On Monday I received this note from Adobe.

The phone call was polite, the service efficient, and their rep said the case was being taken up to a superior. I don't know if you're a Mac person, some are experiencing this problem with PCs. Then we reinstalled it (after logging in again) and then found it still crashed when opening preferences or reducing a file. Then we logged in under a new user name and reinstalled Adobe to find it crashed there on a clean system. I worked for three hours with the Adobe tech last Friday night uninstalling the Adobe Acrobat 2019 (which meant having them go in and removing older forms of acrobat X and 9 and all the rest I've accumulated over the years), cleaning out preferences, and then using the Adobe Cleaner to remove every extension. It's now been 10 days since this problem cropped up and I've found others who are PC-based (and more knowledgeable than me) say they're having problems. I've had the tech watch as we logged in with a different name (basically a clean system) and the application crashed. Basically the tech through up their hands and walked away.

They were thorough, but nothing was able to be diagnosed. I've had this happen a long time ago with a Mac and and an Adobe program blowing up. No other problems with the CC suite at all. When we use the late 2015 iMac, 5 K Retina, the 2019 Acrobat crashes.

#Kensington trackballworks 1.3.1 pro

When I use the MacBook Pro (15 in, 2017) I have no problem. We upgraded back to 2019 and tech support called and asked us to do a check of our system and it came out fine. Needless to say, the Acrobat 2018 crashed just as quickly as 2019 does now. That's what comes from having an automatic update feature. It actually takes a little bit of messing around with stuff in the Activity Monitor (after you disposed of 2019) to open the 2018 model of Acrobat now. dmg of Acrobat 2018 to reinstall and see if that would work. You don't have to thinking of troubleshooting or alternative solutions. In the meantime, I'm a little disappointed: the main advantage of the Adobe Platform, (like Apple if I may) is that everything is supposed to work together. I wish you luck with your problem and hope I hear that yours works out. But we have clients that need both and we can't wait. I well understand that the major focus of Adobe's business is focused not on print, but on online or visual/media utilizations of its products. However while this is going on we've had to buy another competing product to open, redact, tag, and create other versions of. I'm not faulting a mega company for my woes. I was then told that within 24-48 hours I'd either have a note back or a resolution (which seemed to me miraculous). They had me restart (incidentally, if you call, don't use Skype or anything connected to the computer, use a landline provided you have one to better follow the conversation) and create the. After giving them control of the system and watching them work remotely, I found out after 90 minutes that it wasn't my system that was screwing things up. I've done this twice previously with Adobe and can't complain. After a few auto answers I was connected to a tech overseas. Somewhere on the site is the magic 800 number you can call.